FAQs

Lightroom is a joint venture between 59 Productions and London Theatre Company. Lightroom’s CEO is Richard Slaney and its executive chair is Nick Starr, co-founder of London Theatre Company. Lightroom is backed by a group of investors led by Danny Cohen, President of Access Entertainment, and Mike Sherwood, former CEO of Goldman Sachs International.

Current vacancies and information about working with us can be found on our Vacancies page

Please note due to the nature and requirements of our roles you must be aged 18+ to apply. This also applies to those wishing to apply for work experience at Lightroom

Our event space and foyer are available to hire subject to availability.

For more information contact hires@lightroom.uk.

Bag searches will be in operation on arrival at the venue.

Yes, David Hockney has been directly involved in the process and collaborated with the production team in shaping the production, adapting old works and creating some new pieces too.

Yes, we have Bigger & Closer merchandise for sale at our in house shop. Our online shop is coming soon.

A full loop of the show is approximately 50 minutes long, but you are welcome to stay for longer. The show was designed to be watched from any point during the loop.

Yes, the show is suitable for all ages.

Lightroom is open to everyone, and we welcome children of all ages. Younger children need to be supervised in the space and we ask that parents are considerate of the experience for all our guests.

For full information on all our ticket types, visit our ticketing page here.

Yes, a fixed Schools price of £15 per ticket is available to school groups of 10+. One teacher goes free for every 5 children.

To book tickets, please email groups@lightroom.uk with your preferred date and time.

All tickets must be purchased directly from the Lightroom’s website or by phone on 0300 303 4216.

Tickets are sold subject to our conditions of sale and entry. Please note, the reselling of any ticket is strictly forbidden, and tickets sold via unauthorised third parties (including online auction sites, ‘fan to fan’ resale sites and all secondary ticket retail websites) are not valid for entry. Any ticket offered for resale either on or offline will result in the entire original booking being automatically void. The original purchaser and their party will be refused admission.

The credit or debit card that you used to purchase your ticket may be required as proof of purchase when you get to the venue.

No, all tickets for David Hockney: Bigger & Closer (not smaller & further away) are general entry do not come with a seat allocation. The Lightroom space is designed to be enjoyed from all angles and we encourage you to move around the space and levelled viewing galleries during your visit. Seating blocks are available all around the show space.

We sell tickets for entry every 30 minutes during show hours.

Your entry slot runs for 30 minutes after and inclusive of the time on your ticket – for example, if your ticket is for 10:00, you can enter any time from 10:00 until 10:29.

You can pay online or over the phone using Mastercard, Visa, Maestro and American Express. We are a cashless venue.

Bookings are limited to 9 tickets per performance per customer online. For larger bookings, please call the box office on 0300 303 4216, alternatively you can email groups@lightroom.uk

Prices may vary depending on the event and the availability. Be sure to check out each individual event time slot for accurate pricing details.

We do not charge any fees for online bookings or bookings made in person at Lightroom.

A £2.50 fee per transaction will be charged for all phone bookings except those made by Access List subscribers.

There is a concession price of £10 off the ticket price for students and under 18s.  ID may be required in the venue. We offer £5 tickets for recipients of Universal Credit, available Monday-Wednesday after 1pm.

If for any reason you are unable to use your tickets we offer a flexible exchange service.

Tickets can be exchanged for another time slot on the same or alternative date (subject to availability) or for a credit voucher. We can also transfer tickets to a friend or relative if you can find someone else to use them.

We need minimum 2 hours notice before the time slot begins to make any changes or amendments to the booking.

To put tickets up for resale, or to transfer them into a different name, please contact us or call 0300 303 4216 or email tickets@lightroom.uk with details on what performance(s) you’d like to transfer into or whether you’d like to get a credit refund.

Refunds are otherwise only offered if a performance is cancelled or abandoned when less than half the performance has taken place.

If you bought tickets as a gift or can no longer go to the performance, we can transfer tickets to a friend or relative. To return tickets, or to transfer them into a different name, please contact us on tickets@lightroom.uk or call 0300 303 4216.

We don’t operate day tickets however we recommend the below if a performance is sold out.

Any tickets returned to us in advance will be offered for re-sale on our website automatically so do keep checking closer to the performance date. To offer a ticket for resale please contact the box office. Reselling tickets cannot be guaranteed. To reduce queues we are currently not offering day tickets or day returns.

You can register your details here to be added to our mailing list and be kept informed of future ticket releases. Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.

We only offer e-tickets. Your e-ticket will be emailed to your confirmation email address with an attached PDF. You can either print this out and bring it with you on the day of the event or have it available on your electronic device so it can be scanned to allow entry.

We also recommend adding your mobile number to your account. Your tickets will be sent in a text to you on the day of the event.

If your tickets have not arrived by email by the day of the event, email the box office at tickets@lightroom.uk in advance for them to be emailed again.

Please also check junk/spam folders if you are unable to locate your e-tickets.

Contact information is helpful for us to have in case there is a problem with your ticket or the event and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.

If purchasing tickets in person at the venue we still require your full name and a way to contact you, either a telephone number or an email address. This is just in case of the rare event that the event is cancelled or delayed due to health and safety reasons, power outage, or any other related, and rare, issue that may affect the event. 

If you buy a ticket on our website, we collect your name, address, and email address.

We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.

If you buy a ticket over the phone, we collect your name and calling telephone number and we’ll also collect your email address to send your tickets. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.

If you buy a ticket, or anything else like food and drink, in our venues we will only collect data if you use a payment card, and then only to process the payment – which, once again, is done by our payment processing partner not by us.

We will use the information we’ve collected to handle your admission to the event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.

For more details see our Privacy Policy.

Yes, they can be purchased online, by calling our phone room 0300 303 4216 or in person at the Lightroom ticket office.

Vouchers can be redeemed against tickets only. Vouchers are delivered to the recipient directly via email on the day of your choice.

Yes, you can buy tickets from the ticket desk at Lightroom, subject to availability.

You can purchase tickets using Mastercard, Visa, Maestro and American Express. We are a cashless venue.

Yes, recipients of Universal Credit can purchase tickets for £5 on Monday-Wednesday after 1pm. To book, please email tickets@lightroom.uk quoting ‘Universal Credit Tickets’.

Lightroom is a 8 minute walk from Kings Cross and London St Pancras stations.

Our address is 12 Lewis Cubitt Square, London, N1C 4DY.

Details on how to get to Lightroom can be found on our Your Visit page.

We do not have storage space for luggage. A pre-bookable luggage storage service is available at both Kings Cross and St Pancras stations. 

There is a free cloakroom for jackets and coats available in the venue.

We are working with St. JOHN to provide drinks and snacks in our cafe bar.

We serve a variety of hot and cold drinks, alcoholic beverages and snacks including fresh doughnuts and pastries. 

The nearest car park is Handyside Car Park. There are 231 public car parking bays including 6 charging points for electric cars – 5 in standard bays and one in a disabled parking bay all on level 2 next to the lifts.

Drop offs can take place on Handyside street.

Nearest parking is at Handyside Car Park including disabled bays.

Coaches can park near St Pancras station, we advise check the TFL coach parking webpage for more information.

We are open 7 days a week, full opening hours can be found at the top right of our website.

Free Wi-Fi will be available in the foyer for ticketholders or patrons enjoying drinks in the foyer, please ask a member of staff for further details upon arrival.

If you have lost an item in the building, please email contact@lightroom.uk to check whether it has been handed in and to arrange collection from the box office during our opening hours. Please note that any unclaimed items will be disposed of after 30 days.

We encourage visitors to move around Lightroom and enjoy the space from multiple angles.

Should you require a seat: seating blocks are available throughout the show space and lower viewing gallery. These seats are unallocated.

The upper viewing gallery is standing only.

Yes, Lightroom is open to everyone, and we welcome children of all ages. Younger children need to be supervised in the space and we ask that parents are considerate of the experience for all our guests.

For full information about families at Lightroom, visit our families page.

Prams are welcome at Lightroom but they cannot be taken into the show space.

We do have a designated area for prams and buggies to be safely stored in our main foyer.

Lightroom is open to everyone, and we welcome children of all ages. Younger children need to be supervised in the space and we ask that parents are considerate of the experience for all our guests.

As we are a licensed venue serving alcohol we can’t host unaccompanied under 18 year olds.

Children under the age of 18 will need to be accompanied by an adult when visiting Lightroom.

Younger children need to be supervised in the space and we ask that parents are considerate of the experience for all our guests.

Early entry will depend on venue capacity and cannot be guaranteed.

If you arrive early, you can enjoy our cafe bar or check your coat before entering the show space.

Your entry time runs for 30 minutes after and inclusive of the time on your ticket – for example, if your ticket is for 10:00, you can enter any time from 10:00 until 10:29.

Entry for latecomers will depend on venue capacity and cannot be guaranteed. We advise you to arrive with enough time to be ready for entry at your allotted time slot.

Unfortunately, pets are not permitted at Lightroom unless they are service animals.

Yes we’re happy for you to take photos and short video clips while in the venue for your personal use.  However, professional photography or videography is prohibited without written consent from the venue in advance. We don’t allow the use of tripods or flash within the space. Should our staff in the space feel that the photography is disturbing other visitors, we will ask you to stop.

For full information on our access provisions, please visit our accessibility page.

Yes there are 3 accessible toilets across the 3 floors of the building.

The access concessionary rate is £10 off the standard ticket price. Please select the relevant access ticket when booking.

If you need a carer please select access companion ticket type when booking and this ticket will be complimentary.

Please note you may be asked for proof of requirement when at the venue.

You can borrow a wheelchair from us to use during your visit. To arrange for a wheelchair to be available, please email us at access@lightroom.uk before your visit. These are subject to availability and need to be requested in advance. 

We have Access Hosts at the venue that are happy to support you with any specific needs you may have.

We have audio equipment to collect when entering the venue.

They are wireless receiver devices which receive a special audio feed of the show. They can be used with regular over ear headphones provided by Lightroom or visitors own wired headphones.

It should be noted that the experience is not like a cinema or theatre experience, so visitors may wish to try the experience  before they use such an assistance device.

We advise emailing access@lightroom.uk ahead of your visit to reserve a headset as there are only a limit amount at the venue.

We will be scheduling access and assisted performances in 2023 please check back or ask to be added to our access mailing list by emailing access@lightroom.uk

Yes, there is level access to the venue with lift service to all levels.

By foot, there are 3 flights of stairs down into the show space, and 4 flights of stairs to exit. 

There are lift facilities at the venue to all floors.

Yes, captioning is available for all performances.

To sign up please provide your name and email address and we’ll be in touch.  You can unsubscribe at any time by logging into your account or hitting unsubscribe on the bottom of any email we send through.

If you wish to contact us please email contact@lightroom.uk or call 0300 303 4216 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

If your question hasn’t been answered and you have a ticketing enquiry, please email tickets@lightroom.uk or call 0300 303 4216 (phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

For anything else please email contact@lightroom.uk.